Whole School ICT support

Since 1999 Trusol has provided ICT support to schools and academies in and around London carefully supporting the whole school environment.

Our support contracts are tailored for each school based on their purpose, requirements and staffing. We have particular experience with Primary schools, Primary Academy Groups and Special schools, all of whom have limited IT and AV experience amongst the regular school staff.

The experience Trusol has gained through delivering and supporting network, AV and IT solutions in schools enables us to deliver truly excellent IT support and outstanding value, leaving you to concentrate on the teaching and learning environment and delivering the Curriculum. Trusol directly employs its support and installation engineers to ensure high standards. Every member of the Trusol education team has been enhanced DBS certified and has a wealth of educational ICT experience. Your pupils and staff are supported to the highest and safest levels. Trusol can support the complete range of technical and audio visual systems including fixed networks, Wi-Fi, PC, laptops, tablets and server

installations plus SIMS and FMS packages. Designed to be very flexible, our whole school ICT support offers core coverage plus a range of options to meet additional requirements such as holiday cover or network assessment. Every Trusol support customer benefits from an annual hardware review and written report. We offer unlimited helpdesk and remote telephone support during normal school hours plus a web based helpdesk system so that issues can be logged outside normal support hours and tracked to completion. Trusol can provide infratructure and consultancy, ensuring that the school network and systems are fit for purpose.

CORE SERVICES

Scheduled Visits

On site attendance at your school from one or more of our experienced and friendly school IT support technicians – tailored around the needs of your school and based on the level of support you have purchased.

 

Helpdesk

Unlimited helpdesk remote and telephone support from 8.30am to 4.30pm Monday to Friday

 

Web Helpdesk

Web based helpdesk system that is managed and updated by Trusol. This allows the school to log issues and track the progression through to resolution.

 

Strategic ICT Consultancy

Our Strategic Consultant will work with your school to produce a long term vision for your schools future IT requirements in the form of a 3 year ICT Strategy or Development Plan. You will also be kept aware of emerging technologies which may be of consideration to the future strategic plans for your school.

Core Support Services in Detail

  • Hardware troubleshooting, maintenance and repair arrangements for Servers, PCs, Printers, Laptops, tablets, Interactive Whiteboards, Projectors, network devices and other ICT peripherals that may arise on a day to day basis.
  • Support for the LGfL portal and internet connectivity.
  • Network set up and management including software installation, security and administration.
  • Network connectivity issues.
  • Support of interactive whiteboards, touch panels and projection systems.
  • Support of Wireless Networking in the school environment.
  • Additional emergency call outs, delivered on an hourly basis when required
  • Liaison on behalf of the school with 3rd party suppliers and contractors.
  • Organisation of product demonstrations of educational software and hardware.
  • Installation, upgrade and support for SIMS & FMS software (If the Admin support module is required).
  • A full IT hardware audit of each school, which includes all current hardware and a 5 year refresh budget.

BOLT ON SERVICES

Primary Computing, Teaching and Learning support

Through our partnership arrangements, Trusol are able to offer Computing in the Classroom support to all our Primary school clients.

 

There is a core classroom curriculum ‘support package’ available but schools can add additional advisory teacher days at preferential rates.  We have a very experienced team of advisory teachers, with both national and regional experience.

 

The package includes:

  • On-site advisory teacher support (2 days) bespoke to the school’s needs;
  • Access to our extensive scheme of work for Computing (online) with full lesson support and assessment (Over 250 lesson plans);
  • Regular ICT e-newsletters;
  • On-going advice throughout the year.

Additional bespoke support is flexible and can include

  • Planning and development support for the Lead Teacher for Computing;
  • Classroom support with an element of the Computing curriculum;
  • Training for staff, NQTs, Teaching Assistants;
  • Whole-school review of ICT for the Head / SLT;
  • eSafeguarding advice, support or training;
  • eSafety workshop for parents;
  • Support for Foundation Stage;
  • ‘ICT Mark’ (Naace mark) preparation;
  • Support with London Grid for Learning (LGfL) content and curriculum services;
  • Support for any subject leader on use of computing within their subject area;
  • Some application training, for example ActiveInspire;
  • Advice or sign posting on specialist curriculum ICT equipment, such as data logging kits, special needs, or Early Years.

SIMS AND FMS SUPPORT

This package supports schools in the day-to-day use of SIMS or FMS and the development of its use throughout the school including

 

  • Technical, trouble-shooting and general usage support for SIMS software
  • Support for all statutory and required returns to the LA and DfE including
  • Consultancy visits for on-site development and training
  • Provision of all SIMS and FMS upgrades and patches
  • Technical support for the SIMS infrastructure and database, including data recovery
  • Support with data export to approved 3rd Party applications such as Fronter, GroupCall, LGfL USO Auto-update

TRUSOL PLUS+ SUPPORT

Onsite technician

Trusol Plus+ Support is offered to all supported schools as an additional package, offering increased daily support in a way which delivers best value.

 

Trusol Plus+ Support covers the general day to day issues which occur at your school such as printer jams, interactive whiteboard & projector problems, network connectivity issues or any other remedial issue which does not require the intervention of a Senior Support Technician.

 

TRUSOL PLUS+ team members can be engaged by your school for whole day support increments from just one extra day a week, up to five days a week

AV and Interactive Whiteboard Support options

Most schools have interactive teaching systems in every teaching room in the school, many of these products are well outside their warranty period.

 

When issues occur with the classroom projector, the interactive whiteboard itself, the audio system integrated with the solution or the cabling between the teachers PC and the classroom system, there is very often nobody to turn to for immediate help.

 

Supported Holiday Periods

Trusol is now able to offer a holiday support option for those schools who require additional IT support during school holiday periods. These additional scheduled visits will provide additional support at times when staff are still in school and require IT assistance or for schools that would like a visit before the school term starts again to ensure the school network is up and running with no issues.

 

This package is based on 6 half day visits per schooling year comprising one half day scheduled support visit for each of the 6 annual school holiday breaks.

ADDITIONAL SERVICES

Beyond our support services Trusol offers specific as needed design, supply and install services

 

  • Website design and development.
  • Network infrastructure installation – Cabling and proof of conformance.
  • ICT classroom design and build projects.
  • The installation of interactive classroom solutions.
  • The installation of wireless networking systems.
  • The installation of IP monitoring and surveillance systems