Our support contracts are tailored for each school based on their purpose, requirements and staffing. We have particular experience with Primary schools, Primary Academy Groups and Special schools, all of whom have limited IT and AV experience amongst the regular school staff.
On site attendance at your school from one or more of our experienced and friendly school IT support technicians – tailored around the needs of your school and based on the level of support you have purchased.
Unlimited helpdesk remote and telephone support from 8.30am to 4.30pm Monday to Friday
Web based helpdesk system that is managed and updated by Trusol. This allows the school to log issues and track the progression through to resolution.
Strategic ICT Consultancy
Our Strategic Consultant will work with your school to produce a long term vision for your schools future IT requirements in the form of a 3 year ICT Strategy or Development Plan. You will also be kept aware of emerging technologies which may be of consideration to the future strategic plans for your school.
Primary Computing, Teaching and Learning support
Through our partnership arrangements, Trusol are able to offer Computing in the Classroom support to all our Primary school clients.
There is a core classroom curriculum ‘support package’ available but schools can add additional advisory teacher days at preferential rates. We have a very experienced team of advisory teachers, with both national and regional experience.
The package includes:
Trusol Plus+ Support is offered to all supported schools as an additional package, offering increased daily support in a way which delivers best value.
Trusol Plus+ Support covers the general day to day issues which occur at your school such as printer jams, interactive whiteboard & projector problems, network connectivity issues or any other remedial issue which does not require the intervention of a Senior Support Technician.
TRUSOL PLUS+ team members can be engaged by your school for whole day support increments from just one extra day a week, up to five days a week